VOLUNTEERS
Step behind the scenes of HyperCon! Behind every thrilling contest, packed panel, workshop and flawless cosplay is a dedicated team of volunteers making the magic happen. HyperCon runs on volunteer power! It isn't just about giving your time... it's about joining a passionate community and playing a vital role in creating an unforgettable experience for your fellow fans!
BENEFITS
All volunteers are required to work at least 10 hours throughout the total duration of the event to earn these benefits:
- 3-Day MultiPass
- Snacks and Beverages in the HyperCon Lounge
- Staff T-Shirt
- Access to on and off site after parties hosted by HyperCon
Additional Perks may be available through partners and sponsorships, including:
- Reserved discounted hotel accommodation while availability lasts
- Meal Vouchers
These benefits are not guaranteed but we are always actively pursuing ways to reward our volunteers!
We also invite our volunteers to participate:
- Early brainstorming sessions to create and improve convention activities
- Feedback sessions with event leadership to improve our next convention
If you're not available for all three days, here's the breakdown to earn your pass for each day:
Friday - 3 hours required
Saturday - 5 hours required
Sunday - 3 hours required
OUR VOLUNTEER CODE OF CONDUCT
Welcome to the team! Our volunteers are the heartbeat of the convention, helping us create a safe, welcoming, and unforgettable experience for every attendee, guest, and fellow staff member. By volunteering with us, you agree to uphold the following standards:
PROFESSIONALISM & ATTITUDE
Be Helpful and Welcoming: A friendly smile and a helpful attitude go a long way. You are the face of the convention.
Stay Present: When you are on shift, focus on your assigned duties. Save extensive socializing, personal shopping, and autograph hunting for your off-hours.
Punctuality Matters: Arrive for your shift 10–15 minutes early so your team leader can brief you. If you are running late or can’t make it, notify your supervisor immediately.
RESPECT & INCLUSIVITY
Cosplay is Not Consent: Treat all attendees, guests, and fellow volunteers with absolute respect. Always ask permission before taking photos of cosplayers or touching anyone’s costume/props.
Zero Tolerance for Harassment: We are dedicated to providing a harassment-free experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, or religion. Bullying, stalking, or inappropriate behavior will result in immediate dismissal.
MULTIPASS & UNIFORM POLICY
Wear Your Gear: Your MultiPass will indicate your volunteer status. Keep your MultiPass and volunteer t-shirt clearly visible at all times while on duty so attendees can easily identify you.
Off-Duty, Off-Identity: Remove or cover your volunteer shirt when you are off-duty to allow you your own time to enjoy the con! Of course, you're always welcome to stop in and assist an attendee!
COMMUNICATION & PROBLEM SOLVING
Know Your Limits: You aren't expected to know every answer! If an attendee asks a complex question, politely direct them to the Information Desk or find a senior staff member.
De-escalate, Don't Confront: If you encounter a difficult attendee or a security issue, do not engage in an argument. Remain calm and immediately report the situation to Convention Security or a Shift Supervisor.
STANDARD SAFETY & LOGISTICS
Keep Aisles Clear: Help us maintain safety by ensuring crowd flows smoothly and that attendees aren't blocking fire exits, doorways, or high-traffic walkways.
No Unauthorized Perks: Volunteering does not grant back-stage access, line-skipping privileges for personal use, or unauthorized entry to ticketed events unless explicitly assigned to work them.
THE GOLDEN RULE
When in doubt, treat everyone with the same kindness and enthusiasm you’d want to receive. Let's make this an incredible event!
POLICY CHANGES
This policy is subject to change at any time as unforeseen issues come up. We encourage you to check back frequently for review.
Welcome to HyperCon!
Volunteering at HyperCon is one of the BEST ways to experience the ins and outs of convention! In the following application, please express your interest in any one or more of the departments available. Wherever possible, we'll place you with your interest!
ATTENDEE EXPERIENCE
These teams are the "face" of the convention. They are the first people attendees see and the ones who keep the energy positive.
- Registration & Ticketing: Handles MultiPass pickup, on-siteMultiPass sales, and checking IDs. You'll need to be fast, organized, and good under pressure.
- Information Desk & Customer Service: The organic databank of the con. You'll answer questions about the schedule, bathroom locations, lost and found, local food spots and more.
- Crowd Control: Crucial for high-traffic areas like the main entry, stage shows and major panel rooms. They keep lines packed tightly but safely, ensuring aisles stay clear.
- Merchandise & Con Store: Manages the convention's official merchandise booth, tracking inventory and handling sales.
PROGRAMMING and EVENTS
This department ensures that the actual content of the convention happens on time.
- Panel & Room Operators: Stationed at the doors of panel rooms to check badges, manage room capacity, and assist speakers with basic setup needs (like passing out a microphone for Q&A).
- Main Stage / Events Crew: Helps coordinate large-scale events like the Cosplay Contest or opening/closing ceremonies. They assist with back-stage queuing, contestant check-ins, and basic stage management.
- Gaming Zone (Tabletop & Electronic): Watches over the free-play console area, organizes board game libraries, or helps coordinate local tournaments.
- Exhibitor Support: These departments deal directly with the people selling goods or showcasing their work.
- Artist Alley & Vendor Support: Helps creators and vendors check in, find their booths, and handles "table sitting" so solo creators can grab food or take a quick bathroom break.
LOGISTICS
The behind-the-scenes heroes who make sure the physical infrastructure functions.
- Operations (Con Ops): The central hub. This team handles volunteer check-ins, shift scheduling, radio distribution, and acts as dispatch when a situation arises.
- Logistics & Setup/Teardown: The heavy lifters. They help set up pipe-and-drape, place signage, move boxes of badges, and pack everything back into storage crates when the weekend ends.
- Cosplay Repair Station: A highly popular specialized booth equipped with hot glue guns, safety pins, sewing kits, and duct tape to help attendees fix wardrobe malfunctions.
