VOLUNTEERS

Step behind the scenes of HyperCon!  Behind every thrilling contest, packed panel, workshop and flawless cosplay is a dedicated team of volunteers making the magic happen.  HyperCon runs on volunteer power! It isn't just about giving your time... it's about joining a passionate community and playing a vital role in creating an unforgettable experience for your fellow fans!

All volunteers are required to work at least 10 hours throughout the total duration of the event to earn these benefits:

• 3-Day MultiPass
• Snacks and Beverages in the HyperCon Lounge
• Staff T-Shirt
• Access to on and off site after parties hosted by HyperCon

Additional Perks may be available through partners and sponsorships, including:

• Reserved discounted hotel accommodation while availability lasts
• Meal Vouchers

These benefits are not guaranteed but we are always actively pursuing ways to reward our volunteers!

We also invite our volunteers to participate:

• Early brainstorming sessions to create and improve convention activities
• Feedback sessions with event leadership to improve our next convention

If you're not available for all three days, here's the breakdown to earn your pass for each day:

Friday - 3 hours required

Saturday - 5 hours required

Sunday - 3 hours required

Welcome to the team! Our volunteers are the heartbeat of the convention, helping us create a safe, welcoming, and unforgettable experience for every attendee, guest, and fellow staff member. By volunteering with us, you agree to uphold the following standards:

PROFESSIONALISM & ATTITUDE

Be Helpful and Welcoming: A friendly smile and a helpful attitude go a long way. You are the face of the convention.

Stay Present: When you are on shift, focus on your assigned duties. Save extensive socializing, personal shopping, and autograph hunting for your off-hours.

Punctuality Matters: Arrive for your shift 10–15 minutes early so your team leader can brief you. If you are running late or can’t make it, notify your supervisor immediately.

RESPECT & INCLUSIVITY

Cosplay is Not Consent: Treat all attendees, guests, and fellow volunteers with absolute respect. Always ask permission before taking photos of cosplayers or touching anyone’s costume/props.

Zero Tolerance for Harassment: We are dedicated to providing a harassment-free experience for everyone, regardless of gender, sexual orientation, disability, physical appearance, body size, race, or religion. Bullying, stalking, or inappropriate behavior will result in immediate dismissal.

MULTIPASS & UNIFORM POLICY

Wear Your Gear: Your MultiPass will indicate your volunteer status.  Keep your MultiPass and volunteer t-shirt clearly visible at all times while on duty so attendees can easily identify you.

Off-Duty, Off-Identity: Remove or cover your volunteer shirt when you are off-duty to allow you your own time to enjoy the con! Of course, you're always welcome to stop in and assist an attendee!

COMMUNICATION & PROBLEM SOLVING

Know Your Limits: You aren't expected to know every answer! If an attendee asks a complex question, politely direct them to the Information Desk or find a senior staff member.

De-escalate, Don't Confront: If you encounter a difficult attendee or a security issue, do not engage in an argument. Remain calm and immediately report the situation to Convention Security or a Shift Supervisor.

STANDARD SAFETY & LOGISTICS

Keep Aisles Clear: Help us maintain safety by ensuring crowd flows smoothly and that attendees aren't blocking fire exits, doorways, or high-traffic walkways.

No Unauthorized Perks: Volunteering does not grant back-stage access, line-skipping privileges for personal use, or unauthorized entry to ticketed events unless explicitly assigned to work them.

THE GOLDEN RULE

When in doubt, treat everyone with the same kindness and enthusiasm you’d want to receive. Let's make this an incredible event!